Our shopping / cart system

• You can add and remove items to your shopping cart, our site will remember your shoppings inside a cookie sent back to your browser. For our shop to work this way your browser needs to accept cookies and needs javascript to be on. You can read in the help of your browser how to enable javascript and cookies.
  
  
• Make your choice for a product or group from  menu. This menu is the top box on your left hand side on every page at this site. If available, a submenu will appear right next to the main menu, from which you can choose a more detailed product or group.
  
  
• When you see a product you would like to order just click the  button and the product will be added to your  which you can find as the top box on your right hand side. If you want to buy more than one of the same product then click this button as many times as you need the product. For larger quantities of the same product we advice you to click once and go to your  Shoppingcart details... screen to fill in the quantity at the product. You can also remove articles from there.
  
  
• You can use the basic search in the  box at your left hand side or the Advanced search... page to find a article of interest.
  
  
• In the  box you can choose to display all articles from that one manufacturer.
  
  
• You can change the currency in which you want to pay on every page except when in the checkout procedure. You can make this change in the  box at your right hand side under your shopping cart.
  
  
• To check out and pay is as easy as shopping at our shop, click the link called  Pay and Checkout at your right hand side in your shoppingcart. The first thing you are asked when checking out is your details, this is for us to be able to ship your ordered items. If you are a new customer you are asked to fill in these details, as returning customer you have the option to login and use the details given at a earlier order.
  
  
• After you filled in your details or after you logged in, you are brought to the 4 stage (5 stage when paying with Credit Card) checkout page.
  
  
  1. Delivery Information: Here you can change your delivery address or confirm the one displayed, and choose shipping method, press continue when done.
  2. Payment Information: Here you can change your billing address when this is different from your shipping address or confirm the one displayed, and choose payment method, press continue when done.
  3. Confirmation: Here you see your odered articles, as well as delivery and billing address, press continue when done.
  4. Finished!: Now you will be connected to the secure payment server (approved by VeriSign) where you will be asked to choose your payment method. Your order will be shipped as soon as we receive a payment confirmation. Credit card payments will be processed the same day. Payments by bank might take a couple of days longer.
  5. Important!! After having paid at the secure payment server with a credit card you are brought back to the shop with a confirmation screen that says "Your Order Has Been Processed!". Do not close your browser page before you have seen that confirmation screen.

Our Newsletter

Loyal Customers Discount

Payment by credit card

Eurocard Mastercard		Visa

Orders over €500

Direct payment through your bank (only for people with a bank account in the Netherlands)

1. To use this payment option, please follow the regular shop and order process until you Pay and checkout, there at the second stage (Payment Information) You select "iDEAL via Ogone".
2. You can choose your bank at the confirmation screen at Ogone.
3. After choosing your bank you are brought to your account at your bank where you can handle your payment as normal.
4. After confirmation you are brought back to our shop.
5. Important!! Do not close your browser before you are brought back to our webshop so that all data can be processed properly.

Cash on delivery (REMBOURS) (only for people living in the Netherlands)

1. To use this payment option, please follow the regular shop and order process until you Pay and checkout, choose Cash on delivery in the first stage (shipping page).
2. No need to select a payment method as Cash on delivery was chosen, continue to the comfirmation page.
3. After confirmation you are brought back to our shop.

Payment by bank instead of (online) credit card

1. To use this option, please follow the regular shop and order process until you Pay and checkout, there at the second stage (Payment Information) You select "Advance payment" instead of "Credit Card via Ogone" as payment methode.
2. Check your e-mail for your order confirmation, you must use the bank account information at the bottom of this e-mail to complete the money transfer by paying the grand total amount of your order and using the order number as a reference.
3. We will ship your order directly after receiving the payment confirmation from our bank.

Terms of service

Delivery rules and guarantees

• We will try to ship all items within 24 hours after payment confirmation. We will contact by email if there is a delivery delay for 1 or more of the items you ordered. In that case we will advice a few options: wait till the item(s) is/are again in our stock, replace the item(s) for another choice, or a refund for the paid item(s) not in stock.
  
  
• To make sure that all packages are treated with care and will be delivered within the fastest possible time we use the postal services of TNTPost. For more information, please visit www.tntpost.nl
  
  Should your order fail to arrive within the following period then better contact us:
  
  • The Netherlands: 7 days.
  • other European countries: 14 days.
  • other continents: 30 days.
  
  
  
• Delivery costs are to be paid by the customer.
  
  
• We guarantee complete customer satisfaction. All of our products are quality guaranteed and in the unlikely event that you should need to return an unused item you can do so within 7 working days after you received the product(s) to receive a full refund. The product(s) has/have to be returned complete, unused and inside the closed product package material. DVDs cannot be returned unless they have a clear technical error which makes them impossible to watch! Some DVD players available today still have problems with playing certain DVDs.

Your privacy

• Amsterdam Gay Shop is located in Amsterdam, The Netherlands. Therefore we act accordingly to Dutch privacy laws. All personal details are treated with utmost confidentiality. We never trade, sell or give away your names or addresses. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item.
• All orders are shipped in neutral packaging without any advertising or links to our site on it. All parcels are discreetly wrapped in secure packaging with no identification of the contents - after all once you have kindly entrusted us with your personal order its nobody's business except yours and ours.
• Any placed order comes with an specified invoice that is addressed to the actual buyer. The invoice will be placed inside the package.
• We would point out that this site may contain links to other websites for which we are not responsible, neither for their privacy practices or their content.

Disclaimer

• Amsterdam Gay Shop is located in Amsterdam, The Netherlands. Therefore we act accordingly to Dutch laws. Only the courts of law in Amsterdam, The Netherlands, are competent for hearing a dispute between Amsterdam Gay Shop and any third party.
• We reserve the right to change our terms of service at any moment in time.
• The stars performing in the products we sell do look and are guaranteed to be 18 years or older by their respective manufacturers/producers.
• We do not spam and follow the EC rules that order opt-in of a person before mailing marketing related mails to that person.
• We ship worldwide. However, we do not accept any responsibility for confiscated, rejected, lost or damaged shipments. Check your country or state law regarding adult material!
• If you place an order which violates your local laws Amsterdam Gay Shop can not be held responsible for any prosecution whatsoever, since we are Dutch and you purchased your articles in The Netherlands.
• Orders cannot be cancelled once the payment has been confirmed.
• All electronic articles come without batteries, unless differently declared at product description.

Information on this website

Damage due to use of product